tag:blogger.com,1999:blog-7115934518135134925.post4239564624292083125..comments2023-06-27T01:30:56.956-07:00Comments on Mark's Management Post: Outsource this!Mark Romanhttp://www.blogger.com/profile/01374380690393778843noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-7115934518135134925.post-58307636337612270522011-10-27T07:52:34.429-07:002011-10-27T07:52:34.429-07:00Good point Scott. By saying IT is a core competenc...Good point Scott. By saying IT is a core competency, I don't mean to imply all IT has to be part of the centralized IT organization. The central and distributed groups need to work together as close friends.Mark Romanhttps://www.blogger.com/profile/01374380690393778843noreply@blogger.comtag:blogger.com,1999:blog-7115934518135134925.post-16977889068384854482011-10-27T07:45:37.035-07:002011-10-27T07:45:37.035-07:00I particularly love the last paragraph and it is s...I particularly love the last paragraph and it is so true, with the exception of the last line. IT can be a core competency, but it is also important to note that "not all IT is created equal". Commodity IT, may not always fit in that category. <br /><br />I'm working with a community/networking group that has spent considerable time and money developing their own, proprietary social media network. Just an example of how not all IT needs to be identified as a core competency.<br /><br />Great post Mark! Keep em coming!Scott Gonsalvesnoreply@blogger.comtag:blogger.com,1999:blog-7115934518135134925.post-68593665936057303862011-10-21T21:48:39.011-07:002011-10-21T21:48:39.011-07:00Amen to your comments, Mark & Chris.
I've...Amen to your comments, Mark & Chris.<br /><br />I've been on both sides of the outsourcing equation, and it rarely seems like there's an intrinsic desire to service the customer beyond the basic needs. The prevailing attitudes seemed to be 'deliver what the customer requested' (which might not actually be what they *need*), and quickly move on to the next project. Loose ends seemed to be the norm, as well as no incentive to help bridge areas where efficiency could be realized (AKA the "not my job" attitude).<br /><br />Treating everything like a commodity is going to get you commodity-level service and results.Unknownhttps://www.blogger.com/profile/04257752058479473429noreply@blogger.comtag:blogger.com,1999:blog-7115934518135134925.post-7591507900864911972011-10-20T13:10:20.049-07:002011-10-20T13:10:20.049-07:00From Chris Wood:
In my mind, there are two signif...From Chris Wood:<br /><br />In my mind, there are two significant problems with outsourcing unless it is simply maintaining "steady state", and let's face it, in these times we live in, there is no such thing as "steady state", <br /><br />1. The primary interest of the outsourcee is maximizing profit and this is rarely in the best interest of the outsourcer. The attitude that "we will be successful if we make our customer successful" was not something I observed. <br /><br />2. The communication pipe is too constricted. In a non-outsourced environment there is usually freedom of communication between the business and IT, with a constant exchange of ideas, to culminate in the best cost-effective solution. In an outsourced environment, the business gets one-shot at specifying in excruciating detail what they need. If, God forbid, they need to add something after sign-off or make the smallest change or clarification, then the outsourcee calls it a change request, which they can price with impunity.Anonymousnoreply@blogger.com