Mark's Management Post

John Lennon once said, “Reality leaves a lot to the imagination.” In other words, what we perceive as reality is only part of the whole st...

She was hard to understand at first. Over the phone I heard sobbing, a stream of tangled words, and sirens. After she calmed down, she told ...

Sometimes as a CIO I feel like Bill Murray’s character Phil in the movie Groundhog Day. Every few years I seem to wake up and do the same pr...

Every year EDUCAUSE publishes the top 10 issues in higher education IT. I look forward to reading the list each year because it is an excell...

Note: this article is cross-posted on the Simon Fraser University site I was recently travelling across Canada by car driving past gra...

Higher Education IT Trends: 2016 Note: this is cross-posted at the Simon Fraser University site. As part of my duties as Presiden...

Note: I originally published this article in University Manager Magazine Fall 2015 issue http://www.kelmanonline.com/httpdocs/files/CAUBO...

I needed to develop a clear definition of my job as CIO to a new boss recently. Initially my plan was to do a quick check of the internet, l...

I was listening to a pair of Chief Information Officers (CIOs) discuss the unusual problems they faced on a daily basis and how these diffi...

In the process of introducing a new organization change a few years ago. One of my staff took me aside and said she understood why I had to ...

IT (Information Technology) as we know it came to a fork in the road several years ago. The traditional IT department used to deliver techno...

I made a career shift several years ago from financial services to higher education. Being in IT leadership, I wasn’t concerned with makin...

I can't help but notice how many IT leaders, myself included, list "strategic planning" on their resume and their LinkedIn pr...

As part of a consulting engagement my client wanted to know how well their IT department compared to similar IT departments in the same indu...

At a recent consulting meeting a CEO asked me “why doesn’t my IT department work well with the rest of the organization?” Before...